License status and conditions
OPM Insurance Services Limited (FSP 117285) holds a license issued by the Financial Markets Authority (FMA) to provide financial advice
License status and conditions
OPM Insurance Services Limited (FSP 117285) holds a license issued by the Financial Markets Authority (FMA) to provide financial advice
At OPM, our point of difference is you. It’s your best interests that drive everything we do. When you work with us to protect your family or your business, you’ll receive genuine care and expert advice from someone who focuses on your best possible outcomes.
By building a strong relationship with you, we’ll be able to understand where you are in life and where you want to be. That understanding enables us to provide you with the most relevant and effective options to achieve your goals.
Sharing our knowledge and teaching you how your insurance works means that you’ll be able to make the best choices for you and your family. Having a clear understanding of your cover enables you to take ownership and control of your financial future.
From coaching you through the goal-setting and application process to reviewing your changing needs and making claims, we’ll be there to look after you. With our wealth of experience and strong relationships with insurance providers, you’ll always be in the very best of hands.
The little things make the OPM difference. We've put together some information about the little things, so you can read more about how we help and what we do.
You might have heard the words ‘duty of disclosure’ in relation to applying for insurance. Find out more about what this means and how it can be the most important part of the insurance advice process.
By working out exactly how much you need to maintain your lifestyle, you’ll have certainty that your future is secure. To calculate the right amount of cover, here are some of the things you need to think about.
If your computer dies, you can restore your precious photos from your external hard drive or cloud backup. If your car breaks down, you can call a taxi. If the dinner burns, there’s always takeaways. But do you have a backup plan for yourself?
Not only do you need to make sure you have the right kind and amount of cover, but you need to be confident that it will come through for you if you have to make a claim.
Getting the right cover is as simple as telling us what you want from your future. You might need financial certainty in the event of redundancy or serious illness, the ability to repay the mortgage if someone passes away, or the freedom to choose private medical treatment if you get sick. We work with New Zealand’s major insurance companies to bring you a wide range of quality products and services, so you can be confident of finding the right ones to fit your needs.
One of the benefits of working with OPM is that we take the time to educate you about what your insurance covers, and how it will help you during an unexpected event. By understanding how it works, you’ll be able to get the most out of your cover and enjoy the peace of mind that comes with being properly protected.
Taking out personal protection is an investment in your future and the future of your family. It’s your safety net, ensuring that you can continue to enjoy the lifestyle you planned, even if things don’t always go smoothly. Because nothing in life stays the same, it’s important to keep reviewing your cover so that it continues to meet your needs. At OPM, we’ll work with you over the long term to make sure you’re always properly covered with the right kinds of insurance.
At OPM, we’ll clearly explain all of your options, help you choose insurance that suits your needs, and guide you through the disclosure and application process. We’ll also structure your cover in the most cost-effective way so that you get the best deal.
OPM Insurance Services Limited (FSP 117285) holds a license issued by the Financial Markets Authority (FMA) to provide financial advice
For over a decade, Oliver and his dedicated team have been looking after Kiwis. Their mission is to ensure that every New Zealand family is protected at every stage of their life journey.
When you get advice from OPM, you get it from the boss. Oliver has a huge amount of experience in the insurance industry, and he’s built up strong relationships with New Zealand’s main insurance providers. As a highly awarded adviser, his clients enjoy the benefits of the premium level of service that Oliver receives from these companies.
Because Oliver is a completely independent financial adviser, he can offer you a full range of quality cover options. While many insurance policies seem similar, small differences in the benefits they provide can make all the difference. Oliver has the experience to know which ones will best suit your needs, and how to structure them in the most cost-effective way.
With Oliver, you’re in exceptionally safe hands. He is committed to building a close relationship with you and understanding your goals. His attention to detail and thoroughness at application time makes for a smoother underwriting and claims process.
Oliver is supported by a back-office team, who provide an unparalleled level of customer support to his clients. They’re there to assist you with queries and claims, and to make sure you’re well looked after every step of the way.
You can contact Oliver on 021 66 77 92 or email him with the form below. You can also contact the OPM team on 0800 66 77 92.
OPM Insurance Services Limited provides advice to our clients about their life and health insurances.
We provide financial advice about products from a large range of providers.
Life Insurance
Trauma Insurance
Total & Permanent Disablement Insurance
Income Protection Insurance
Health Insurance
Business Insurance
AIA
Partners Life
NIB
Southern Cross
Chubb Life
Fidelity Life
Asteron Life
Resolution Life
We do not provide advice on:
Insuring your home, contents, car and other asset insurance.
General tax advice.
Estate planning and asset protection.
KiwiSaver and Investments
Home loans
We can, however, refer you to an adviser who specializes in these areas.
OPM Insurance Services Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
exercise care, diligence, and skill in providing you with advice.
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz
The Code of Conduct standards can be read here: codeofprofessionalconduct-march2021.pdf (wordpress.com)
For life and health insurance, OPM Insurance Services Limited and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to OPM Insurance Services Limited and your financial adviser. The amount of the commission is based on the amount of the premium.
The commission received for implementing an insurance product pays for completing research and analysis of your information to ensure we select the most suitable product for you. The commission also covers the cost of our administration team that assist us to make the entire process efficient and stress free.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
OPM Insurance Services Limited may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception.
Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. The fee will be payable by the client by the 20th of the month after the policy is cancelled.
To avoid the fee being charged, you can discuss your new requirements prior to cancellation, reduction or changes with us, we will be happy to restructure your cover to meet your changed circumstances.
To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.
All our financial advisers undergo annual training about how to manage conflicts of interest.
We also undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance consultancy firm.
If you are dissatisfied in any way with our service, we want to know about it. We want to get it right for you. We have a formal internal complaint handling process and will try to reach a satisfactory resolution with you as soon as possible. Please contact us:
Phone: 0800 66 77 92
E-mail: admin@opminsurance.co.nz
Post: P.O. Box 87133 Meadowbank, Auckland 1742, New Zealand
Your initial contact may be made:
by telephone
by email
in person or
in writing
What to expect
OPM Insurance Services Limited is committed to resolving your complaint or dispute as quickly as possible, which is why your concern will be handled by a member of staff who has the necessary authority to deal with it effectively.
You may expect a written acknowledgement within three (3) working days after we receive your complaint and a written decision, together with an explanation for the decision within seven (7) working days.
We may need to ask you for further information or agree on an extension if the issue is complex or there are issues outside our control.
If we cannot agree on a resolution you can contact our independent external dispute resolution scheme, Insurance & Financial Services Ombudsman (IFSO)
Insurance & Financial Services Ombudsman (IFSO) is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008.
Contact details for Insurance & Financial Services Ombudsman (IFSO)
Freephone: 0800 888 202
Email: info@ifso.nz
Website: https://www.ifso.nz/
Post: Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143
NEW ZEALAND
Physical: Insurance & Financial Services Ombudsman Scheme
Level 2, Solnet House
70 The Terrace
Wellington 6143
They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible the Scheme may make a formal decision which is binding on us, but not you unless you accept the decision. The process is free to you and the Scheme will assist you to lodge your complaint.
OPM Insurance Services Limited (FSP 117285) is the Licensed Financial Advice Provider.
If you’re ready to secure a better future for you, your family or your business, contact us today to experience the OPM difference.
Freephone: 0800 66 77 92
Post: P O Box 87133, Meadowbank, Auckland 1742
